Project Number:
SAS-264-P01-15
Position:
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Service Now Developer
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Work Location:
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Multiple Locations
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Qualification:
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BE/ BTech/ BSc (Computer/IT)/ MCA would be preferred
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Job Description
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- Experience with development and implementation of
Service Now ITSM modules - Incident Management, Problem Management,
Configuration Management, Change Management, Knowledge Management or
other ITSM application.
- Exposure to Service Now platform capabilities and
tools like Discovery and Orchestration and other applications like HR,
GRC etc.
- Understands technical and functional design
requirements related to Service Now.
- Create and manage scripts and workflow.
- Create and manage shared reports and dashboards
- Design, develop and test new Service Catalog items
- Proven experience implementing and customizing a web
architected, n-tiered enterprise application
- Integration using REST/SOAP and JSON
- Experience in one (or more) scripting languages:
JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Experience with relational databases (e.g. MySQL,
Oracle)
- A fundamental understanding of ITSM, ITIL or CMDB
- Scripted Web-Services, AJAX, Business Rules,
JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to
Other Applications
- Customizing Service Now using UI Pages, UI Macro
& CMS using CSS, HTML, Jelly.
- Custom UI Changes with usage of Web Technologies such
as DOM, HTML changes.
- Experience integrating Service Now with
Salesforce.com (good to have)
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Primary- Skill Set Required:
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- 4-year
college degree.
- Minimum of 5 years working IT environment.
- Minimum of 2 years working with Service Now.
- Developer experience (JavaScript required).
- Excellent written and verbal skills. Must be able to
communicate well with all areas of the business.
- A fundamental understanding of ITSM, ITIL or CMDB
- Experience in Web technologies (Web Services, XML,
Ajax, HTML, CSS
- Experience working with CMDB (configuration
management database)
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